Reinforcing Shared Context to Improve Collaboration

نویسندگان

Patrick Brézillon

Renata Mendes de Araujo

چکیده

Contributing with and using knowledge is a communication process among the organization’s actors. As a communication process, the transfer of knowledge among actors can only be effective if there is a common interpretive focus and context where they can understand each other and communicate. The concept of context plays an important role in collaboration, specially on what is concerned to facilitate communication, interaction and knowledge sharing, reflecting on group work productivity, quality and satisfaction. What we expect to do in this work is to explore the formalization of context in order to understand how context is shared in a group. We address the representation and dynamics of context discussing its implications and opportunities to improving collaborative work support. RÉSUMÉ:. La contribution à la connaissance et l'utilisation des connaissances correspond à un processus de communication parmi les acteurs au sein d'une organisation. En tant que processus de communication, le transfert de connaissances entre les acteurs ne devient effectif que s'il y a un focus interprétatif commun aux acteurs et un contexte dans lequel ils peuvent communiquer et se comprendre entre-eux. Le concept de contexte joue un rôle important dans la collaboration, spécialement sur ce qui peut faciliter la communication, les interactions entre-eux, le partage des connaissances, la réflexion sur la productivité du groupe, la qualité et la satisfaction. L'objectif du travail présenté ici est d'explorer quelle formalisation du contexte nous est nécessaire pour rendre compte de la manière dont le contexte peut être partagé dans un groupe. Pour cela, nous considérons explicitement l'hétérogénéité et la dynamique du contexte, ce qui nous conduit à discuter des implications et opportunités pour améliorer une aide au travail collaboratif.

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